Return policy

Right to return

You have the right to retreat from this contract in term of 14 days without any given reason, according to European law. The period of return expires after 14 days since the date your product is delivered.

In order to exercise the right to return, you need to inform (DREAM ILLUSTRATED SRL, str. GH.GR.Cantacuzino nr.152, ap.26, bl.3c1, 100017, Ploiesti, Romania, Telefon +40728 230 740, www.illustrescu.ro) regarding your decision to withdrawal from this contract through a clear statement (example written letter through post, fax or e-mail). In order to respect the return deadline of 14 days is sufficient to send us the decision of exercising this right before the deadline expires.

Effects of return

If you choose to withdraw from this contract, we will reimburse all payments, with the exception of transport payments, without any justification and in any case never later than 14 days since the date we are informed about your decision to withdraw. We will reimburse you using the same method of payment as you used for the initial transaction, with the exception of the case where you agreed differently. In any case, you will not pay any taxes regarding this reimburse.

We can retain the reimbursement until the products are returned. You will send the products back or you will personally deliver them without unjustified delays and, in any case, not later than 14 days after the date you informed us about your decision. The term is accomplished if you send the products before the deadline of 14 days expires. You are responsible for any diminution in the value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and operation of the goods.

The returned goods must be in the same condition in which they were received, without traces of use, washing or destruction.

Exceptions from the right of return

evocation of this contract is not possible with regard to the delivery of goods that have not been prefabricated and that have been either individually selected or explicitly customized by the customer to satisfy his personal preferences. 

According to the Emergency Ordinance no. 34/2014, art. 16, are exempted from the right of withdrawal products made according to the specifications presented by the consumer or clearly customized.

Damaged or Defective Products 

If the delivered products have a visible defect, either due to the manufacturer or the carrier, please send a notification to office@illustrescu.ro with all order details and pictures attached to the product defects. This product will be investigated by both the manufacturer and the carrier to identify the cause of possible defects, and after the cause is identified, your product will be replaced, without being obliged to pay any extra fees.

What address do I return to?

If you make the decision to return the product, within 14 days of receiving it, after officially signaling this, the address used will be the headquarters of the manufacturer Printoteca Splaiul Unirii 243, sector 3, Bucharest, Romania.

For any other clarification

Send us an email over at office@illustrescu.ro